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Samsung Galaxy Note 7 Exchange Programme – Contacting Your Network

Following up from the recent recall on Samsung Galaxy Note 7, we can now share some contact information to help you get in touch with your retailer/network provider about how this recall affects you and about the Exchange Programme to get your hands on a replacement device from September the 19th.

Samsung offers the following contact details:

Samsung Support – 0330 7261000 – Webpage
Carphone Warehouse Support – 0370 111 6565 – Webpage
EE Support – 150 from an EE mobile – Webpage
Vodafone Support -191 from a Vodafone mobile – Webpage
Three Support – 0800 358 04045 – Webpage
O2 – 202 from a Pay Monthly O2 mobile / 4445 from a PAYG O2 mobile – Webpage

Also See: Will Samsung Remotely Deactivate Recalled Galaxy Note 7 Handsets?


[Original Post 7 September, 2016]

As we’re sure you’ll be aware Samsung has recently issued a global recall on its first shipment of Galaxy Note 7 smartphones due to concerns about overheating of the un-removable battery cells when the anode-to-cathode came into contact.

But you may now be asking how does this affect owners in the United Kingdom – and what is Samsung advising you do to get your replacement handset?

Samsung has released an official statement on its website offering advice to those looking to swap out their Note 7 – and this is purely optional, as the issue was discovered on only around 35 units worldwide and it’s not suspected that every product sold will be problematic.

As a precaution Samsung is starting an Exchange Programme and is directing customers to their retailers and network providers who they are working with to replace phones from the early shipment with new ones which will be stocked from September 19th.

The statement from Samsung.com reads:

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found an isolated battery cell issue.

There have been a small number of cases reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one, beginning on September 19th.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

UK Galaxy Note7 Exchange Programme

For UK customers who have Galaxy Note7 devices, Samsung in collaboration with its partners and operators, will voluntarily replace their current device with a new one.

UK customers who have Galaxy Note7 devices will be contacted by the provider or operator from which they purchased the product in order to arrange their device exchange. The exchange of units will begin from 19 September 2016.

If you have pre-ordered your Galaxy Note7 and you are waiting for delivery: we apologise that you have not received your new Galaxy Note7. We have been working with our partners to supply a replacement device to you. We will have a new Galaxy Note7 on the way to you as soon as possible.


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