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O2 Begins Compensation Over Network Problems – 10% Refund on Monthly Charge With £10 Store Voucher to All Customers

Following the troubles O2 customers suffered last week preventing them from accessing essential services including text messaging, calling and internet, the offending network has today outlined its plan to offer some compensation to what it refers to as an “unprecedented and difficult period”.


Announcing its plan via the official blog, O2 apologetically promises that Pay Monthly customers will receive a 10% return on their July bill which will appear on their account in September and the network suggests this amount will be the equivalent of three days service refunded.

Pay & Go customers will receive the same 10% reward when topping up and this percentage will be relative to the first amount of credit they add to their account in September.

In addition to both compensations O2 is offering a £10 voucher obtainable through its Priority Moments app, which can be used on the O2 online store on any product or service between the 1st and 20th of September with no minimum to the amount customers can spend.

Details will be confirmed by O2 via text message by Friday the 27th July and further details can be read on the official O2 website.

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