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Microsoft To Swap Out Noisy Xbox Ones

It looks like that old grinding noise issue has reared its ugly head on newer editions of the Xbox One today, with reports coming in of the consoles making the rumbling, crunching, buzzing noises at a louder volume than ever heard before.

The Xbox One has had this issue before, back when it first came out.

The complaints have been coming in since last month, closer to the time when Microsoft began to offer a Kinect free Xbox One, interestingly those console offered in the standalone version are more likely to develop the issue.

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Microsoft chimed, in promising a replacement and help to those whose consoles are producing a loud buzzing or clicking noise when their console is switched on. Apparently the error can simply be the sound only and not affect the console’s functions.

“We have heard that a small number of Xbox One owners in some situations may hear a noise from the console that is too loud,” said a Microsoft spokesperson when asked about the issue by the people at CNET.

“While this does not affect the safety or functionality of the system, we’re asking customers who believe they are experiencing this issue to contact Xbox Support. At the request of our customers, we are exchanging those consoles for new systems.”

The Kinect sensor was removed from some releases of the console, and apparently some of these standalone models have developed the noise issue.

The console has been reported to come out with this error either from unboxing or a few months after purchase before, with day one and slightly after consoles being reported to have developed the error in the early months of this year following Christmas purchases.

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Microsoft has declined to comment on the numbers or percentage of consoles affected, but as it stands the error is most likely a very small percentage of the thousands of consoles being sold around the globe.

If your console has developed the issue, the best thing to do is contact the retailer the console was purchased brand new form or to contact Xbox support directly. They should be able to handle the issue and return the console for you.

Source: CNET

Via: T3

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