HMV has confirmed that it will be temporarily suspending returns and refunds and cannot accept gift cards or vouchers as a result of the company entering administration.
The company confirmed last night that it had appointed Deloitte as administrators in an attempt to restructure and save the high street brand going forward, after sales didn’t meet expectations during the festive period, despite a big sale.
Stores across the country have begun putting up notices in their windows to inform customers that returns are currently not being accepted. An internal statement from the company reads ;
“[we] are working closely with our administrators with a view to releasing an official announcement with regards to returns, refunds, gift cards and vouchers in the near future. Until that time, we regret to inform you that we will be unable to accept or sell Gift Cards and vouchers, or accept any returns for products.”
With regards to faulty gadget purchases, the customer’s option is to either wait for further information regarding returns to HMV, or to contact the manufacturer. Most gadget manufacturers will honour a 12 month warranty and can arrange a repair, or in some cases a replacement.
If you’ve still got gift vouchers or cards for HMV then all is not lost. As the ever-knowledgeable Which? points out, you can contact the company’s administrators – that’s Deloitte – and make a claim on them, ensuring you have proof of the vouchers or card. Unfortunately there’s no guarantee that you’ll get all of your money back and it can take up to 12 months to fully process the claim, but it’s a viable option that can be taken if the company doesn’t go back to honouring gift vouchers and cards.
Stay tuned for further information as we get it. We have our fingers crossed that the suspended returns and gift currency can be returned to normal pretty soon.